Call Us: 21444444

FAQs

1.     What is the difference between laundry and dry cleaning?

Garments sent for laundry are immersed in water during the cleaning cycle, whilst garments which require Dry Cleaning are immersed in a spirit called ‘Perclorethylene’.

When garments which are meant for dry cleaning are washed instead, the most common damages that can occur include shrinking and/or ‘bubbling’ along the interlinings of the garment, as well as permanent creasing of the material.

2.      How long does it take for a garment to be cleaned?

–                                               April – August                September – March

Clothing excludingSuede and Leather

1 week

3 weeks

1 week

2 weeks

Quilts

2-3 weeks

1 week

Curtains/Merino/Quilts D/C

3 weeks

2 weeks

Carpets

4 weeks

3 weeks

 

 

 

 

 

 

Please note that the above table is only indicative, the processing time may take longer for reasons such as re-processing for stain removal, sufficient drying times etc. In any case please feel free to discuss your time scale requirements with our staff upon collection of your garment, in some cases we may be able to reduce the usual time it takes to process.

Express service, such as same day or next day service, applies to laundry & dry cleaning clothing only, at an additional charge of 50% and 25% respectively. Our free collection & delivery service may not be possible in such cases, thus please call us on 21444444 to discuss your requirements.

 

3.     What are the costs of cleaning a garment?

Please refer to the price list which is available upon request from our staff, or alternatively you may find them on the products and services section of our website.

We also welcome requests for commercial/group rates, therefore please email us on sales@21444444.com with your details.

 

4.     If I have a stained garment, can you remove it by dry cleaning it?

If the garment has not been treated at home and the stain has not been there for a long period of time, there is a good possibility that it will be treated and removed with the dry cleaning process. Nevertheless the type of stain and fabric color may also hamper attempts at stain removal. Therefore no reputable dry cleaner can ever guarantee that a stain can be removed completely, but we will always do our utmost.

 

5.     I stained my jacket and even though it’s supposed to be dry clean only, I tried cleaning it with damp cloth. Now I have a yellow stain (water mark). Can it be removed?

Once attempts have been made to remove stains, it is usually very difficult to remove stains, even by dry cleaning the garment. We suggest that the only action to take is to blot out the spillage onto a clean tissue without rubbing.

 

6.     Do you manage to remove colour run as I washed it at home by mistake?

Colour run tends to ‘bleed’ onto lighter colors and/or whites, thus we can only offer this service entirely at your own risk.

 

7.     Do you manage to remove an iron mark as I ironed it at home and damaged the material?

Unfortunately once the material has become permanently ‘scorched’ it is almost impossible to restore. All of our garments are ‘hand finished’ by highly trained personnel using commercial ‘steaming’ equipment, we do not use hot irons such as those found at home.

 

8.     What does a circle mean on the cleaning label?

For a full list of cleaning symbols, please refer to the Cleaning Symbols section at the top of this page. A circle with a ‘W’ means Wet Clean, whereby a circle with a ‘P’ means that the garment needs to be Dry Cleaned.

 

9.     What do I do to get the colour of my trousers back if the colour has faded?

We do not offer this service as the dyes available on the market are non-fast dyes, meaning that the colour will usually only last for a couple of washes.

 

10.  I have stained my trousers with bleach and the colour went off, what can I do?

Unfortunately there is no solution to restore the original colour as bleach tends to remove the dye completely. When garments have been damaged by household bleach, the damaged area will not absorb the colour as much as the rest of the fabric, the end result would be having the garment colour in different shades.

 

11.  How would I know if my curtains need to be laundered or dry cleaned?

We would need to see the fabric to confirm what kind of cleaning process is required. This depends mainly on the type of fabric used, the type of dye used to print the fabric and if the material has been pre-shrunk prior to the fabrication of the curtains. You can be assured that we will check and test the fabric before the cleaning process and should we have any doubts, we will contact you to inform you of any risks involved.

 

12.  How much would it cost to clean a carpet?

If the carpet is washed by a foam generator system, it costs €3.60 per square meter. Carpets which are either made out of wool, hand-made, or contain other materials which must be dry cleaned, which cost €6 per kilo.

If in doubt, we can arrange to collect the carpet and call you with a quote before proceeding, at no additional expense to you.

 

13.  Can I store the garments in the plastic that you supply?

We deliver the garments in plastic packing to ensure that that the items are received in the best possible manner. Storing items in plastic packing increases the risk of mould, thus we always recommend that items should be stored in breathable packaging such as Merino blanket bags, wedding dresses bags etc. which are usually made out of cotton material. Another alternative is to store your garments in cotton sheets or vacuum packaging. Always make sure that you store garments clean and completely dry.

 

14.  When is the best time to send in my garments to be cleaned?before it is put away for the season, rather than sending it in just before wearing it when stains have been noticed. A common mistake is when you may not realise that a garment is stained when putting it away, whereby removing stains from a garment has been in a wardrobe for a few months, makes stain removal almost impossible. Sadly, many of our customers have commented on the fact that certain ‘yellowish’ stains have only appeared on their garments, several months later during storage.

 

15.  What are your opening hours at Portughes Dry Cleaners outlets?

Mriehel  

Monday to Friday from 7.30 a.m. until 5.00 p.m. (Closing at 7 p.m. between 15th April & 15th July)

Saturdays from 8.30 a.m.  until 1:30 p.m.

B’Kara

Monday to Friday from 8.30 a.m. until 12.00 p.m. & 3.30 p.m. until 7.00 p.m.

Saturdays from 8.30 a.m. until 1.30 p.m.

 

 

16.  Are the prices all the same from any outlet?

Prices are always the same, irrespective whether you bring your garments to one our outlets, use our door to door services or the service of any of our agents.

 

17.  If I send some clothes for dry cleaning can you collect and deliver them?

Yes, you can use a combination of sending & receiving garments to your home or office and to/from our outlets. Unfortunately we cannot change delivery instructions when a garment has been taken to one of our agents.

 

18.  What will happen if I washed my suits at home?

Domestic liquids used in washing machines contain optical brighteners which tend to lighten the colours of trousers, which would result in a colour mismatch between the trousers and the jacket. The lining contained within the lapels is not water resistant and could result in a ‘bubbling’ effect. Blazers are also known to shrink when washed as well.

 

 

19.  If I am not completely satisfied with the service, what can I do?

Portughes Dry Cleaning is CSQM and ISO 9001:2000 certified (assessed by TUV-ICB). We also utilize the most up to date technology and our processes are considered to be amongst the highest standards within the European Union.

Nevertheless, we always welcome suggestions on how we can possibly improve our services, thus invite you to write/email us on info@portughes.com , stating the nature of your complaint as well as any relevant details which you would like to add. Please remember to have your invoice number handy and quote this when corresponding or speaking with us. Our policy is to re-process garments ‘free of charge’ if we feel that we may be able to repeat the process and the nature of the garment permits.

Whilst we welcome any complaints made within 15 days from the date on the receipt, we strive to acknowledge your complaint within 2 working days.

 

20.  How can I thank your staff/a particular member of staff, for good service?

Likewise, we appreciate your favourable comments too! Kindly email them to info@portughes.com , thank you!